Sneak Peek
Food and Beverage Operations for Restaurants, coffee shops, cafes and catering - 20 hour short course
The Food and Beverage Operations for Restaurants, coffee shops, cafes and catering is a fantastic introduction for anyone who is wanting to learn more about this exciting and rewarding industry.
The hospitality industry is a very broad sector with a huge range of different businesses within it. This includes covers catering, cafes, restaurants, bars, accommodation services and all of those businesses associated with these things from tourism to food and beverage suppliers. All of these industries have a service and customer focus; however, the specific products and services will differ.
What's inside this course?
LESSON 1 THE INDUSTRY
Introduction
Subdivisions
The tourism industry
The events sector
Hospitality sector
The catering service sector
Skills and considerations for working in the service sector
A focus on teams
Review what you have been learning
LESSON 2 THE WORKPLACE
Introduction
Leadership
Customer facing skills
Service skills
Handling food
Food purchasing
Money issues
Review what you have been learning
LESSON 3 KITCHEN OPERATIONS
Introduction
Kitchen workflow
Cooking methods
Common kitchen equipment
Choosing packaging materials
Review what you have been learning
LESSON 4 ALCOHOLIC BEVERAGE MANAGEMENT
Introduction
Creating a drinks menu
Alcoholic drinks
Wines
Spirits
Liqueurs
Aperitifs
Cocktails
Review what you have been learning
LESSON 5 BEVERAGE MANAGEMENT
Non-alcoholic beverages
Hot drinks
Cold drinks
Review what you have been learning
LESSON 6 FOOD MANAGEMENT
Introduction
Food menu planning
Pricing menus
Stock management
Review what you have been learning
LESSON 7 LEGAL, HEALTH AND SAFETY ISSUES
Introduction
Licenses and legalities
Workplace health and safety
Management of hazards & risk
Trade practices and fair trading (including signage)
Review what you have been learning
Final assessment
How do the 20 hour courses work?
You can enrol at any time.
Once you have paid for the course, you will be able to start straight away.
Study when and where you like. Work through at your own pace.
You can download your study-guide to your smart phone, tablet or laptop to read offline.
There are automated self-assessment tests you can complete at the end of each lesson. You can attempt these as many times as you wish and each time, upon completion, you can see your results. You will need internet access to complete the self assessment tests.
At the end of the course, you are presented with a large assessment which can be attempted online, anywhere, anytime. If you achieve a 60% pass in the exam; you immediately receive a downloadable certificate of completion with your name on it. If you do not achieve a 60% pass rate, you can contact us to re-sit your exam.